Shipping and Delivery
Shipping
Shipping Policy — Cradella
Processing time: 4–9 business days
Transit time (delivery): 1–3 business days
Total shipping time: 5–12 business days
Order cutoff time: 5:00 PM (GMT+1, Madrid time)
Total Shipping Time
The estimated total delivery time is 5–12 business days, consisting of:
- Processing time: 4–9 business days (handling and delivery to the carrier).
- Transit time: 1–3 business days (transport after dispatch).
Deliveries are made only on business days (Monday to Friday), excluding weekends and public holidays.
Order Processing Cutoff Time
Orders placed before 5:00 PM (GMT+2, Zurich time) will be processed the same business day. Orders placed after this time will be processed the next business day.
Shipping Countries
We ship to most European countries and the United States. If your country is not available during checkout, please contact our support team to find a solution.
Shipping Costs
All orders are delivered free of shipping charges.
Delivery Delays
External factors such as customs, weather conditions, or strikes may cause delays. In such cases, we will proactively inform you via email with the relevant updates.
Cradella Store
Customer Service: 9:00 AM to 5:00 PM EST
Email: support@cradella.com
Phone: +1 (818) 266-7637
Company Name: Cradella
Address: 7101 Salisbury Rd, West Hills, CA 91307, United States
We answer calls 24/7 and respond to emails within 12 hours on business days.
You can also contact us via our contact page:
https://cradella.com/pages/contact-us